Questions & answers about your order and our products.

The SkyHanger® is
Frank Degeler's most famous invention: a garment bag system that
transports suits, shirts, and dresses crease-free from A to B.
Unlike conventional garment bags, the SkyHanger combines a
dimensionally stable shell made of Velocity Nylon with a built-in
hanging system, allowing clothes to be hung even in an airplane locker
– without creases, without stress. Frank Degeler developed it
out of personal frustration: he wanted to be able to present himself directly from his suitcase after business trips, without ironing.

Classic — Standard for suits and shirts.
Business — with a shoulder strap for carrying.
XL — for longer coats and oversized garments.
Leder Edition and Luminous are material and design variations of the same system logic.

The SkyHanger® Classic is designed for standard carry-on dimensions. The current external dimensions can be found on the product page under the technical specifications. Additionally, please check your airline's requirements — limits may vary depending on the fare.

The DEGELER Weekender
is designed for trips of two to four days and dimensioned
to fit in most overhead compartments. Frank Degeler designed the
Weekender to be compact enough for
carry-on luggage on one side, yet offer sufficient volume
on the other to truly travel organized - with space for clothes,
toiletry bag, and business essentials. Exact dimensions are available on the
product page.

DEGELER combines two main materials: Velocity Nylon - an extremely
durable, water-repellent high-performance fabric - and
full-grain calfskin leather of European origin, the toughest
and highest quality leather that can be used for bags. Frank
Degeler deliberately chose this unusual duo: nylon for
function and durability, leather for warmth, character, and value.
The hanger for the SkyHanger® suit bag is made of 100% titanium.

Yes - and that is precisely why
the DEGELER system was developed. With the SkyHanger®, suits,
shirts, and dresses can be transported hanging, so they can be removed
from the system fresh at the destination. Supplemented by the
shirt bag and the packing cube set, the remaining
clothing items can also be stored compactly and with few wrinkles. Frank Degeler developed
this system not from theory, but from the
desire to be ready for action immediately after traveling.

Velocity Nylon: damp cloth, mild soap if necessary; do not put in the washing machine.
Leather: wipe dry, occasional leather care; avoid direct heat and prolonged rain.

Yes — titanium temples and matching modules are available as accessories. If you have any questions, the contact form under Contact will help.

Orders to German addresses are usually dispatched within 1–2 business days. Delivery typically takes 1–3 business days after dispatch. You can view the status in the shipment tracking.

Incoming orders are processed within 24 hours on weekdays and shipped immediately thereafter. The exact availability is shown on the product page. Please note: No shipping takes place on weekends and public holidays.

The delivery time depends on the selected shipping method and the delivery location. Within Europe, standard shipping takes 2–4 business days.

Once your order has been shipped, you will automatically receive an email with your tracking number. This will become active in the respective logistics partner's system within 24-48 hours of shipping.

DEGELER works with UPS and DHL – depending on the destination country, shipping method, and product.

Yes, we ship internationally. Outside Europe, shipping is free for orders over 250 USD. Below this threshold, we charge a shipping fee of 50 USD per order. For deliveries outside the EU, shipments are delivered duty paid (DDP). Any customs duties and taxes will be calculated at checkout and paid directly with the order.

As long as your order has not yet left our warehouse, it is possible to change the delivery address. Please contact our customer service immediately.

Should you accidentally receive an item different from the one ordered, please contact our customer service first at info@DEGELER.com before initiating a return. This is the only way we can correctly organize the exchange and, if applicable, the assumption of shipping costs. Please have your order number and a brief description of the problem ready.

It's that simple:

1. Select the desired item.
2. Choose the color and, if applicable, the size.
3. Enter the desired quantity.

Click on "Add to Cart" – and you're done!

You can make the following adjustments to your shopping cart at any time:

• Remove items: Click "Remove" next to the respective product.
  
• Add gift option: Select "Mark as gift" and follow the further steps.
  
• Save items: If you wish to purchase an item later, use the "Add to Wishlist" function.
• Continue shopping: "Continue Shopping" will take you back to the store. You can return at any time via the shopping cart icon at the top right.

Currently, it is not possible to pay for an order with two credit cards. However, you can combine a gift voucher with a credit card or PayPal to complete your order.

In Progress: Your order has been received and is being prepared in the system.

Shipped: Your items have been handed over to our logistics partner.

Canceled: Your order has been canceled and will not be processed further.

You have several options:

• Via the link in your order confirmation email
• Via "My Account" at https://degeler.com/account/login
• Or directly via the "Track Order" link in the footer
  

For this you need:

• Your order number
• and either your email address or postcode

Once your order has been dispatched, you will also see your tracking number with live tracking there. Please note that tracking information may become visible up to 24 hours after dispatch.

• Returns accepted within 30 days of delivery
• Item must be unused, complete, and in original packaging if possible
• The product price will be refunded, less any shipping and additional costs (gift options, etc.)

How to return an item:

1. If possible, pack the item in its original packaging.
2. The item must be unused and complete – including accessories, tags, and documents.
3. Include the completed returns form stating the reason for return.
4. Use the pre-paid return label or request a new one from us.
5. Before dropping off the package, please remove all old labels.
6. Drop off the package at UPS or DHL – depending on the carrier indicated on your label.
7. Keep the tracking number safe.

Once we receive your return, processing usually takes 3–5 business days. The refund will then be issued to the original payment method used.

Direct exchanges are not currently possible. Please return the item in accordance with the return instructions and place a new order via our online shop. Shipping costs and additional services (e.g., gift wrapping) will only be refunded if the fault lies with DEGELER.

International returns are possible, but not using our German return label. Please contact our customer service to coordinate the return process from your country.

Returns for orders made with Apple Pay or PayPal also follow the normal returns process. The refund will be automatically credited to the original account used.

Frank Degeler is the founder and driving force behind the DEGELER brand. He develops each product based on his own ideas – not as a designer in the classical sense, but as someone who recognized and solved a problem: There was no luggage system on the market that met his own standards for function, quality, and travel independence. So he created it himself. Today, DEGELER stands for a clear philosophy: Engineered in Germany, designed for people who prioritize quality over convention.

While many
luxury brands focus primarily on prestige and their logo, DEGELER stands for
what Frank Degeler calls Engineering: every detail of a product
is thoughtfully designed for its practical use. All bags,
backpacks, and systems have been personally developed by Frank Degeler from
everyday experiences. Materials like Velocity Nylon – a
military-tested high-performance fabric – combined with full-grain
calfskin leather ensure a quality that endures even after years of use. DEGELER bags
are developed and produced with requirements such as lightness,
function, and timeless, elegant design in mind.

DEGELER is for people who travel regularly and don't want to compromise between style and function. Frank Degeler described his customers as 'sovereign travelers': executives, freelancers, frequent travelers who know that good luggage is not an extravagance but an investment in their own efficiency and attitude. The products are made for people who arrive and are immediately ready.

DEGELER stands for
'Engineered in Germany': Development, design, and product conceptualization
take place in Germany under the direct leadership of Frank Degeler. The
manufacturing is carried out in carefully selected workshops. Two of these
are located in Germany. There is no mass production, and no
compromises are made in material selection. Frank Degeler personally tests every new
product in everyday use before it is included in the range.

Yes, DEGELER offers a dedicated B2B and corporate gifting program. Companies can contact the DEGELER team directly. Frank Degeler emphasizes that even in the B2B sector, there are no compromises on quality – a DEGELER product as a corporate gift makes a clear statement about the sender.

DEGELER Black is the brand's exclusive membership program. Members receive 10% off their first purchase, free express shipping, priority service, invitations to brand events, and insights into the manufacturing process. Frank Degeler developed this program to enable people who not only buy DEGELER but truly live it to have a closer connection to the brand.

All items in our online shop are available unless a "Sold Out" label is displayed. If a product is sold out, this will be clearly indicated on the product page. In this case, the item cannot be added to the shopping cart.

Of course. Our customer service will be happy to advise you on the materials, functions, availability, and applications of our products.

Phone: +49 (0) 6074 – 88 56 99
E-Mail: info@DEGELER.com

Every product page on www.degeler.com contains a detailed description with information on:

• Materials used (e.g. titanium, Keprotec®, leather)
• Weight & dimensions
• Special features such as TSA compatibility or SkyHanger® technology

For additional questions, simply send us a message.

Phone: +49 (0) 6074 – 88 56 99

Email: info@DEGELER.com

Please send security-related information or problems exclusively to our central email address:

info@DEGELER.com

We take these matters very seriously and will address them promptly.

We appreciate your feedback. Please feel free to send us a message or leave a review on the respective product page.