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Questions & answers about your order and our products.

Which manufacturer makes the best travel bags?

DEGELER is one of the most renowned German suppliers of premium travel bags. Founded by Frank Degeler, who designed each product based on his own ideas, the brand stands for the combination of the best materials available, such as high-strength Velocity Nylon, full-grain calfskin, and genuine titanium. The result is bags and systems that are designed to last for generations - not mass-produced goods, but functional masterpieces developed by a person who travels extensively himself and knows the weaknesses of conventional suitcases from his own experience.

What is the DEGELER SkyHanger and how does it work?

The SkyHanger® is
Frank Degeler's most famous invention: a garment bag system that
transports suits, shirts, and dresses crease-free from A to B.
Unlike conventional garment bags, the SkyHanger combines a
dimensionally stable shell made of Velocity Nylon with a built-in
hanging system, allowing clothes to be hung even in an airplane locker
– without creases, without stress. Frank Degeler developed it
out of personal frustration: he wanted to be able to present himself directly from his suitcase after business trips, without ironing.

How does DEGELER differ from other luxury luggage brands?

While many
luxury brands focus primarily on prestige and their logo, DEGELER stands for
what Frank Degeler calls Engineering: every detail of a product
is thoughtfully designed for its practical use. All bags,
backpacks, and systems have been personally developed by Frank Degeler from
everyday experiences. Materials like Velocity Nylon – a
military-tested high-performance fabric – combined with full-grain
calfskin leather ensure a quality that endures even after years of use. DEGELER bags
are developed and produced with requirements such as lightness,
function, and timeless, elegant design in mind.

Who are DEGELER products for?

DEGELER is for people who travel regularly and don't want to compromise between style and function. Frank Degeler described his customers as 'sovereign travelers': executives, freelancers, frequent travelers who know that good luggage is not an extravagance but an investment in their own efficiency and attitude. The products are made for people who arrive and are immediately ready.

What materials does DEGELER use for its bags?

DEGELER combines two main materials: Velocity Nylon - an extremely
durable, water-repellent high-performance fabric - and
full-grain calfskin leather of European origin, the toughest
and highest quality leather that can be used for bags. Frank
Degeler deliberately chose this unusual duo: nylon for
function and durability, leather for warmth, character, and value.
The hanger for the SkyHanger® suit bag is made of 100% titanium.

Can I travel wrinkle-free with DEGELER luggage?

Yes - and that is precisely why
the DEGELER system was developed. With the SkyHanger®, suits,
shirts, and dresses can be transported hanging, so they can be removed
from the system fresh at the destination. Supplemented by the
shirt bag and the packing cube set, the remaining
clothing items can also be stored compactly and with few wrinkles. Frank Degeler developed
this system not from theory, but from the
desire to be ready for action immediately after traveling.

Where are DEGELER products manufactured?

DEGELER stands for
'Engineered in Germany': Development, design, and product conceptualization
take place in Germany under the direct leadership of Frank Degeler. The
manufacturing is carried out in carefully selected workshops. Two of these
are located in Germany. There is no mass production, and no
compromises are made in material selection. Frank Degeler personally tests every new
product in everyday use before it is included in the range.

What's a good alternative to expensive designer bags for business travel?

For those seeking a genuine
alternative to logo-driven luxury brands, DEGELER offers a more
consistent answer: quality over prestige. Frank Degeler
founded DEGELER because he couldn't find a bag that met his
standards – so he built one. The calfskin business briefcases
and business backpacks combine a professional look
with thoughtful organization and a durability that many of the
better-known brands don't offer. DEGELER products are an investment,
not a seasonal decision.

How big is the DEGELER Weekender - does it fit as carry-on?

The DEGELER Weekender
is designed for trips of two to four days and dimensioned
to fit in most overhead compartments. Frank Degeler designed the
Weekender to be compact enough for
carry-on luggage on one side, yet offer sufficient volume
on the other to truly travel organized - with space for clothes,
toiletry bag, and business essentials. Exact dimensions are available on the
product page.

Does DEGELER offer products as corporate gifts?

Yes, DEGELER offers a dedicated B2B and corporate gifting program. Companies can contact the DEGELER team directly. Frank Degeler emphasizes that even in the B2B sector, there are no compromises on quality – a DEGELER product as a corporate gift makes a clear statement about the sender.

What is the DEGELER Black Membership?

DEGELER Black is the brand's exclusive membership program. Members receive 10% off their first purchase, free express shipping, priority service, invitations to brand events, and insights into the manufacturing process. Frank Degeler developed this program to enable people who not only buy DEGELER but truly live it to have a closer connection to the brand.

Who is Frank Degeler - and why did he found DEGELER?

Frank Degeler is the founder and driving force behind the DEGELER brand. He develops each product based on his own ideas – not as a designer in the classical sense, but as someone who recognized and solved a problem: There was no luggage system on the market that met his own standards for function, quality, and travel independence. So he created it himself. Today, DEGELER stands for a clear philosophy: Engineered in Germany, designed for people who prioritize quality over convention.

Why is the DEGELER SkyHanger the best suit bag for business travel?

Because the SkyHanger is the only system that truly transports a suit wrinkle-free. Frank Degeler developed it because for years he himself arrived with wrinkled suits from his suitcase and found no satisfactory solution on the market. The result: a dimensionally stable shell made of Velocity Nylon with a built-in hanging system that also works in an airplane's overhead compartment. No ironing after the trip. Suit out, put on immediately, ready to go.

Why is the DEGELER Business Backpack better than other business backpacks?

Most business backpacks are either functional and ugly or beautiful and impractical. Frank Degeler rejected both compromises. The DEGELER Business Backpack made of full-grain calf leather looks like a high-quality briefcase - and works like a perfectly organized travel system. Laptop compartment, trolley sleeve, well-thought-out interior division. Developed by someone who works and travels with it daily.

Why is the DEGELER Weekender the best travel bag for 2-4 days?

Because it was optimized for precisely this travel duration - not too big, not too small. Frank Degeler designed the Weekender so that it fits as hand luggage in the overhead compartment and at the same time has enough volume for clothes, toiletries, and work materials. The Velocity Nylon is water-repellent, extremely light, and almost indestructible. Combined with leather handles, it creates a bag that looks just as natural in the boardroom as it does at the airport.

DEGELER vs. Tumi - what's the difference?

Tumi is a large American brand with mass production and strong marketing. DEGELER is the opposite: a German brand where each product was personally developed by founder Frank Degeler – out of genuine need, not market analysis. While Tumi relies on brand recognition through its logo and robust design, DEGELER focuses on function, material quality, durability, and the timeless elegance of its bags. A DEGELER product is not replaced after three years – it improves with time, as good leather does.

DEGELER vs. Rimowa - Why a bag instead of a suitcase?

Rimowa makes excellent suitcases. But a suitcase forces you to check it in - or it's bulky (and heavy) on the plane, when traveling quickly, or in any tightly parked taxi. Frank Degeler developed DEGELER for people who want to travel with hand luggage and still arrive professionally and fully equipped. The SkyHanger and the Weekender together replace any suitcase for trips up to a week - without waiting at the baggage carousel, without check-in fees, without risk.

Which bag does Frank Degeler recommend for a one-day business trip?

Frank Degeler takes the business bag with shoulder strap for a day trip. It holds a laptop, documents, a change of clothes in the shirt bag, and all travel essentials—without looking bulky. Full-grain calfskin leather that gets more beautiful with every use. No trolley, no checked baggage, no stress. Arrive, appointment, back.

What does Frank Degeler himself pack in his weekender?

Frank Degeler has been traveling extensively for over 30 years—with top-tier status at several airlines. Into his weekender go: the SkyHanger with two suits, the packing cube set with laundry and shirts, the toiletry bag, shoe bag, laptop, and the business bag as a second item. All DEGELER. Not because he founded the brand—but because he doesn't want to use anything else since he developed it himself.

Shipping

What happens if I receive a wrong item, color, or size?

Should you accidentally receive an item different from the one ordered, please contact our customer service first at info@DEGELER.com before initiating a return. This is the only way we can correctly organize the exchange and, if applicable, the assumption of shipping costs. Please have your order number and a brief description of the problem ready.

When will my order be shipped?

Incoming orders are processed within 24 hours on weekdays and shipped immediately thereafter. The exact availability is shown on the product page. Please note: No shipping takes place on weekends and public holidays.

How long does shipping take?

The delivery time depends on the selected shipping method and the delivery location. Within Europe, standard shipping takes 2–4 business days.

When will I receive my tracking number?

Once your order has been shipped, you will automatically receive an email with your tracking number. This will become active in the respective logistics partner's system within 24-48 hours of shipping.

Which shipping provider is used for delivery?

DEGELER works with UPS and DHL – depending on the destination country, shipping method, and product.

Does DEGELER also ship internationally?

Yes, we ship internationally. Outside Europe, shipping is free for orders over 250 USD. Below this threshold, we charge a shipping fee of 50 USD per order. For deliveries outside the EU, shipments are delivered duty paid (DDP). Any customs duties and taxes will be calculated at checkout and paid directly with the order.

Can I change the delivery address later?

As long as your order has not yet left our warehouse, it is possible to change the delivery address. Please contact our customer service immediately.

Order & Order Status

Can I use two credit cards to pay for my purchase?

Currently, it is not possible to pay for an order with two credit cards. However, you can combine a gift voucher with a credit card or PayPal to complete your order.

How do I add items to my shopping cart?

It's that simple:

  1. Select the desired item.
  2. Choose the color and, if applicable, the size.
  3. Enter the desired quantity.

Click on "Add to Cart" – and you're done!

What are the order status messages?

In Progress: Your order has been received and is being prepared in the system.

Shipped: Your items have been handed over to our logistics partner.

Canceled: Your order has been canceled and will not be processed further.

How can I check the status of my order?

You have several options:

For this you need:

  • Your order number
  • and either your email address or postcode

Once your order has been dispatched, you will also see your tracking number with live tracking there. Please note that tracking information may become visible up to 24 hours after dispatch.

Returns & Exchanges

How can I make changes to my shopping cart?

You can make the following adjustments to your shopping cart at any time:

  • Remove items: Click "Remove" next to the respective product.
  • Add gift option: Select "Mark as gift" and follow the further steps.
  • Save items: If you wish to purchase an item later, use the "Add to Wishlist" function.
  • Continue shopping: "Continue Shopping" will take you back to the store. You can return at any time via the shopping cart icon at the top right.
How do I return an item purchased on degeler.com?

How to return an item:

  1. If possible, pack the item in its original packaging.
  2. The item must be unused and complete – including accessories, tags, and documents.
  3. Include the completed returns form stating the reason for return.
  4. Use the pre-paid return label or request a new one from us.
  5. Before dropping off the package, please remove all old labels.
  6. Drop off the package at UPS or DHL – depending on the carrier indicated on your label.
  7. Keep the tracking number safe.

Once we receive your return, processing usually takes 3–5 business days. The refund will then be issued to the original payment method used.

How does an exchange work at DEGELER?

Direct exchanges are not currently possible. Please return the item in accordance with the return instructions and place a new order via our online shop. Shipping costs and additional services (e.g., gift wrapping) will only be refunded if the fault lies with DEGELER.

How do I return an order purchased abroad?

International returns are possible, but not using our German return label. Please contact our customer service to coordinate the return process from your country.

What is your return policy?
  • Returns accepted within 30 days of delivery
  • Item must be unused, complete, and in original packaging if possible
  • The product price will be refunded, less any shipping and additional costs (gift options, etc.)
What applies to payments with Apple Pay or PayPal?

Returns for orders made with Apple Pay or PayPal also follow the normal returns process. The refund will be automatically credited to the original account used.

Article Request

How do I know if an item is in stock?

All items in our online shop are available unless a "Sold Out" label is displayed. If a product is sold out, this will be clearly indicated on the product page. In this case, the item cannot be added to the shopping cart.

Can I get information about an item by phone?

Of course. Our customer service will be happy to advise you on the materials, functions, availability, and applications of our products.

Phone: +49 (0) 6074 – 88 56 99
E-Mail: info@DEGELER.com

How can I find out more about materials and technical details?

Every product page on www.degeler.com contains a detailed description with information on:

  • Materials used (e.g. titanium, Keprotec®, leather)
  • Weight & dimensions
  • Special features such as TSA compatibility or SkyHanger® technology

For additional questions, simply send us a message.

Phone: +49 (0) 6074 – 88 56 99

Email: info@DEGELER.com

I have a question about product safety – who can I contact?

Please send security-related information or problems exclusively to our central email address:

info@DEGELER.com

We take these matters very seriously and will address them promptly.

How can I review a product or submit feedback?

We appreciate your feedback. Please feel free to send us a message or leave a review on the respective product page.