Should you accidentally receive an item different from the one ordered, please contact our customer service first at info@DEGELER.com before initiating a return. This is the only way we can correctly organize the exchange and, if applicable, the assumption of shipping costs. Please have your order number and a brief description of the problem ready.

Incoming orders are processed within 24 hours on weekdays and shipped immediately thereafter. The exact availability is shown on the product page. Please note: No shipping takes place on weekends and public holidays.

The delivery time depends on the selected shipping method and the delivery location. Within Europe, standard shipping takes 2–4 business days.

Once your order has been shipped, you will automatically receive an email with your tracking number. This will become active in the respective logistics partner's system within 24-48 hours of shipping.

DEGELER works with UPS and DHL – depending on the destination country, shipping method, and product.

Yes, we ship internationally. Outside Europe, shipping is free for orders over 250 USD. Below this threshold, we charge a shipping fee of 50 USD per order. For deliveries outside the EU, shipments are delivered duty paid (DDP). Any customs duties and taxes will be calculated at checkout and paid directly with the order.

As long as your order has not yet left our warehouse, it is possible to change the delivery address. Please contact our customer service immediately.

Currently, it is not possible to pay for an order with two credit cards. However, you can combine a gift voucher with a credit card or PayPal to complete your order.

It's that simple:

1. Select the desired item.
2. Choose the color and, if applicable, the size.
3. Enter the desired quantity.

Click on "Add to Cart" – and you're done!

In Progress: Your order has been received and is being prepared in the system.

Shipped: Your items have been handed over to our logistics partner.

Canceled: Your order has been canceled and will not be processed further.

You have several options:

• Via the link in your order confirmation email
• Via "My Account" at https://degeler.com/account/login
• Or directly via the "Track Order" link in the footer
  

For this you need:

• Your order number
• and either your email address or postcode

Once your order has been dispatched, you will also see your tracking number with live tracking there. Please note that tracking information may become visible up to 24 hours after dispatch.

You can make the following adjustments to your shopping cart at any time:

• Remove items: Click "Remove" next to the respective product.
  
• Add gift option: Select "Mark as gift" and follow the further steps.
  
• Save items: If you wish to purchase an item later, use the "Add to Wishlist" function.
• Continue shopping: "Continue Shopping" will take you back to the store. You can return at any time via the shopping cart icon at the top right.

How to return an item:

1. If possible, pack the item in its original packaging.
2. The item must be unused and complete – including accessories, tags, and documents.
3. Include the completed returns form stating the reason for return.
4. Use the pre-paid return label or request a new one from us.
5. Before dropping off the package, please remove all old labels.
6. Drop off the package at UPS or DHL – depending on the carrier indicated on your label.
7. Keep the tracking number safe.

Once we receive your return, processing usually takes 3–5 business days. The refund will then be issued to the original payment method used.

Direct exchanges are not currently possible. Please return the item in accordance with the return instructions and place a new order via our online shop. Shipping costs and additional services (e.g., gift wrapping) will only be refunded if the fault lies with DEGELER.

International returns are possible, but not using our German return label. Please contact our customer service to coordinate the return process from your country.

• Returns accepted within 30 days of delivery
• Item must be unused, complete, and in original packaging if possible
• The product price will be refunded, less any shipping and additional costs (gift options, etc.)

Returns for orders made with Apple Pay or PayPal also follow the normal returns process. The refund will be automatically credited to the original account used.

All items in our online shop are available unless a "Sold Out" label is displayed. If a product is sold out, this will be clearly indicated on the product page. In this case, the item cannot be added to the shopping cart.

Of course. Our customer service will be happy to advise you on the materials, functions, availability, and applications of our products.

Phone: +49 (0) 6074 – 88 56 99
E-Mail: info@DEGELER.com

Every product page on www.degeler.com contains a detailed description with information on:

• Materials used (e.g. titanium, Keprotec®, leather)
• Weight & dimensions
• Special features such as TSA compatibility or SkyHanger® technology

For additional questions, simply send us a message.

Phone: +49 (0) 6074 – 88 56 99

Email: info@DEGELER.com

Please send security-related information or problems exclusively to our central email address:

info@DEGELER.com

We take these matters very seriously and will address them promptly.

We appreciate your feedback. Please feel free to send us a message or leave a review on the respective product page.